Cancellation Policy & FAQ
Spa + Retail Hours:
The Spa is open Monday-Saturday 9-6 (by appointment only).
Online Booking:
Click “Book Now” to create a personal account for viewing booking history, purchasing gift certificates, rescheduling or canceling appointments. After choosing your specific treatment, esthetician and preferred date/time, a credit card is required to reserve all skin treatments.
Gift Certificates:
Click “Book Now” and choose the option to purchase a gift certificate. After selecting your dollar value and contact details, a digital gift certificate will be sent via email. This is one of our favorite gift ideas for the friend or family member that needs a moment to exhale and care for their skin and self, holistically.
Cancelation Policy:
We understand scheduling conflicts can arise and if you need to cancel or reschedule your treatment for any reason, please do so 24 hours prior to your scheduled service via your personal account on our website. If less than a 24 hour notice is given or if you do not arrive for your appointment, it will result in a full charge to the credit card on file.
If you need to reach us directly on the day of your appointment, please text/call 253.444.8411
Directions + Parking:
We’re located at 5800 Soundview Dr. Building B, Gig Harbor, WA.
Parking is accessible directly in front of Building B. When you enter through the main door, take the first right and you’ll see Retreat Holistic Spa straight ahead. We can’t wait to see you!
Arrival:
Please plan to arrive 10 minutes prior to your appointment time for a detoxifying/relaxing foot soak and consultation (aka skin convo) with your Holistic Esthetician. For late arrivals, we may need to forgo the foot soak in order to maintain maximum treatment time and to respect the schedule of our estheticians and guests. Thank you for your understanding!
Payment:
We only accept credit and debit cards for Holistic Skin Treatments and retail products, however, cash can be accepted for gratuity.
Children:
We're committed to creating the most restful, restorative space possible. While we love kids, please keep them at home - for your sake and ours. Holistic Skin Treatments can be scheduled for teenagers 13+.